Privacy policy

Privacy Policy

Your privacy and trust are important to Tom & Tommy.

Privacy Policy – Tom & Tommy

At Tom & Tommy, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, services, and platform.

By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use Tom & Tommy, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Login credentials
  • Payment-related details
  • Order history
  • Customer support communications

Device & Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Cookies and usage data
  • App version and device identifiers
  • Location information (if enabled)

User Content

We may collect information you voluntarily share on the platform, including:

  • Reviews and feedback
  • Uploaded images or documents
  • Messages and communications

2. How We Use Your Information

Tom & Tommy may use your information to:

  • Create and manage your account
  • Process orders and payments
  • Deliver products and services
  • Provide veterinary teleconsultation services
  • Improve website performance and customer experience
  • Send order updates and service notifications
  • Prevent fraud and unauthorized activity
  • Provide customer support
  • Conduct analytics, research, and platform improvements
  • Send promotional offers and marketing communications

You may opt out of promotional emails or messages at any time.

3. Payment Information

Payments made on our platform are processed through secure third-party payment gateways.

Tom & Tommy does not directly store sensitive banking or card details. Payment information is handled securely by authorized payment service providers.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Personalize user experience
  • Support advertising and marketing campaigns

5. Sharing of Information

We may share your information with:

  • Delivery and logistics partners
  • Payment gateway providers
  • Customer support service providers
  • Marketing and analytics partners
  • Veterinary consultants and professionals
  • Government or legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

Tom & Tommy implements reasonable security measures to protect your information from:

  • Unauthorized access
  • Data misuse
  • Alteration or disclosure
  • Loss or destruction

7. Third-Party Websites

Our platform may contain links to third-party websites or services. Tom & Tommy is not responsible for the privacy practices or content of such external websites.

8. Children’s Privacy

Tom & Tommy services are intended for users above 18 years of age.

We do not knowingly collect personal information from children without parental or guardian consent.

9. User Rights & Choices

  • Access or update your personal information
  • Request correction of inaccurate data
  • Withdraw consent for certain communications
  • Request deletion of your account or personal data

To make such requests, please contact us at:

Email: tomandtommyofficial@gmail.com

10. Data Retention

We retain user information only for as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies

11. Policy Updates

Tom & Tommy reserves the right to update or modify this Privacy Policy at any time.

Any changes will be effective immediately upon posting on the platform.

12. Contact Us

For questions or privacy-related requests:

Email: tomandtommyofficial@gmail.com

Phone: 185

#tomtommy-privacy-page{ width:100%; max-width:1150px; margin:35px auto; padding:0 18px; box-sizing:border-box; font-family:'Trebuchet MS',sans-serif; } /* MAIN PAGE */ #tomtommy-privacy-page .privacy-page-inner{ background: linear-gradient( 180deg, #f8f8f8 0%, #ececec 100% ); border:2px solid #7f7f7f; border-radius:24px; padding:40px 58px; box-shadow: 0 10px 30px rgba(0,0,0,0.10), inset 0 1px 0 rgba(255,255,255,0.8); } /* LOGO */ #tomtommy-privacy-page .logo-wrapper{ text-align:center; margin-bottom:20px; } #tomtommy-privacy-page .logo-wrapper img{ max-width:420px; width:100%; height:auto; filter:drop-shadow(0 3px 6px rgba(0,0,0,0.18)); } /* TITLE */ #tomtommy-privacy-page h1{ font-size:46px; text-align:center; margin-top:0; margin-bottom:10px; font-weight:700; letter-spacing:0.5px; line-height:1.3; background:linear-gradient( 180deg, #050505 0%, #303030 45%, #9e9e9e 100% ); -webkit-background-clip:text; -webkit-text-fill-color:transparent; } #tomtommy-privacy-page .privacy-subtitle{ text-align:center; font-size:16px; margin-top:0; margin-bottom:38px; color:#5b5b5b; line-height:1.8; } /* HEADINGS */ #tomtommy-privacy-page h2{ font-size:29px; margin-top:36px; margin-bottom:14px; font-weight:700; line-height:1.4; background:linear-gradient( 180deg, #0a0a0a 0%, #3a3a3a 60%, #8d8d8d 100% ); -webkit-background-clip:text; -webkit-text-fill-color:transparent; } #tomtommy-privacy-page h3{ font-size:20px; margin-top:22px; margin-bottom:10px; font-weight:600; color:#3d3d3d; line-height:1.5; } /* TEXT */ #tomtommy-privacy-page p{ font-size:17px; color:#3f3f3f; line-height:2; margin-top:0; margin-bottom:16px; font-weight:400; } #tomtommy-privacy-page ul{ padding-left:24px; margin-top:0; margin-bottom:18px; } #tomtommy-privacy-page li{ font-size:17px; color:#3f3f3f; line-height:2; margin-bottom:4px; } /* HIGHLIGHT */ #tomtommy-privacy-page .highlight{ font-weight:700; background:linear-gradient( 180deg, #000000 0%, #5e5e5e 55%, #b3b3b3 100% ); -webkit-background-clip:text; -webkit-text-fill-color:transparent; } /* MOBILE */ @media only screen and (max-width:768px){ #tomtommy-privacy-page{ padding-left:12px !important; padding-right:12px !important; margin-top:20px !important; margin-bottom:20px !important; } #tomtommy-privacy-page .privacy-page-inner{ padding:24px 18px !important; border-radius:16px !important; } #tomtommy-privacy-page .logo-wrapper img{ max-width:260px !important; } #tomtommy-privacy-page h1{ font-size:30px !important; margin-bottom:8px !important; } #tomtommy-privacy-page .privacy-subtitle{ font-size:14px !important; margin-bottom:24px !important; } #tomtommy-privacy-page h2{ font-size:22px !important; margin-top:28px !important; margin-bottom:10px !important; } #tomtommy-privacy-page h3{ font-size:17px !important; margin-top:18px !important; } #tomtommy-privacy-page p, #tomtommy-privacy-page li{ font-size:14px !important; line-height:1.9 !important; } #tomtommy-privacy-page ul{ padding-left:18px !important; margin-bottom:12px !important; } }