Shipping Policy

Please read our shipping and delivery terms carefully.

Shipping Policy – Tom & Tommy

At Tom & Tommy, we are committed to delivering pet products, medicines, accessories, and related services safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through our platform.

1. Order Processing

Orders placed on Tom & Tommy are usually processed within 1–3 business days after successful order confirmation.

Processing timelines may vary depending on:

• Product availability
• Prescription verification (for medicines)
• Public holidays or weekends
• Operational or technical delays
• Bulk or customized orders

Customers may receive order updates through email, SMS, or phone notifications where applicable.

2. Domestic Shipping

Tom & Tommy currently delivers across serviceable locations within India.

Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Locations: 4–8 business days

Delivery timelines may vary depending on courier availability, weather conditions, remote locations, or regional restrictions.

3. Shipping Charges

Shipping charges may vary depending on:

• Product category
• Order value
• Weight and dimensions
• Delivery location

Applicable shipping charges will be displayed during checkout before payment confirmation.

4. Prescription Medicine Shipping

Certain veterinary medicines may require a valid prescription before dispatch.

Orders containing prescription medicines may be delayed until prescription verification is successfully completed.

5. Shipping Partners

Tom & Tommy works with trusted third-party courier and logistics providers to ensure safe and timely delivery of products.

Courier partner availability may vary depending on delivery location.

6. Order Tracking

Once an order is shipped, tracking details may be shared with customers through:

• Email notifications
• SMS updates
• Courier tracking links
• Customer support assistance

7. Delayed Delivery

Delivery delays may occur due to:

• Weather conditions
• Courier operational delays
• Natural disasters
• Government restrictions
• High-order volume periods
• Incorrect shipping information

Tom & Tommy is not liable for delays caused by circumstances beyond reasonable operational control.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

Tom & Tommy shall not be responsible for delays, failed deliveries, or losses caused by incorrect addresses, phone numbers, or incomplete delivery information.

9. Damaged or Missing Packages

Customers are advised to inspect packages immediately upon delivery.

If you receive:

• A damaged package
• A missing item
• An opened or tampered shipment

Please contact our support team within 48 hours of delivery along with photos, videos, and order details for verification.

10. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect address details:

• The shipment may be returned to origin
• Additional re-shipping charges may apply
• Refund eligibility may depend on product category and seller approval

11. International Shipping

International shipping availability may vary depending on product category, country restrictions, and logistics partner support.

Customers are responsible for:

• Import duties
• Customs clearance charges
• Taxes and handling fees

Delivery timelines for international orders may vary depending on destination country and customs processing.

12. Contact Us

For shipping-related support or delivery assistance, please contact:

Email: tomandtommyofficial@gmail.com

Phone: +(91) 9203517365