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Please read these terms carefully before using our platform.
Welcome to Tom & Tommy. These Terms & Conditions govern your access to and use of our website, products, services, and veterinary teleconsultation platform. By using our platform, you agree to comply with these Terms.
Tom & Tommy is an online pet care platform that offers:
Throughout these Terms, “Company”, “We”, “Us”, and “Our” refer to Tom & Tommy.
By using our platform, you confirm that:
To access certain services, you may need to create an account.
You agree to:
Tom & Tommy reserves the right to suspend or terminate accounts found to contain false or misleading information.
All products displayed on the platform are subject to availability.
By placing an order:
Product information on the website is for informational purposes only and should not replace professional veterinary advice.
Tom & Tommy facilitates online veterinary consultations through independent veterinarians and consultants.
By using teleconsultation services, you acknowledge that:
Tom & Tommy acts only as an intermediary platform and is not directly responsible for diagnosis, treatment, or prescriptions provided by veterinarians.
You agree not to:
Any misuse of the platform may result in account suspension or legal action.
Tom & Tommy is not responsible for failed transactions caused by banks, payment providers, or technical issues beyond our control.
We partner with third-party logistics providers for deliveries across India.
While we aim to deliver orders within estimated timelines, delays may occur due to:
Customers must provide accurate delivery details. Tom & Tommy will not be liable for delays caused by incorrect information.
All cancellations, returns, replacements, and refunds are governed by our Refund & Return Policy available on the platform.
All website content including:
are the intellectual property of Tom & Tommy and may not be copied, reproduced, or used without written permission.
Our platform may contain links to third-party websites or services. Tom & Tommy is not responsible for the content, policies, or practices of any third-party platforms.
The platform and services are provided on an “as is” and “as available” basis.
Tom & Tommy does not guarantee:
Users are advised to consult qualified veterinarians before making medical decisions for pets.
Tom & Tommy shall not be liable for:
Our maximum liability shall not exceed the amount paid for the relevant product or service.
We reserve the right to suspend or terminate access to the platform if:
Users may also request account deletion by contacting customer support.
These Terms shall be governed by the laws of India.
Any disputes arising from the use of the platform shall fall under the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Tom & Tommy reserves the right to modify these Terms at any time. Updated Terms will be posted on the platform and continued use of the services shall constitute acceptance of the revised Terms.
For questions, complaints, or support related to these Terms & Conditions:
Email: tomandtommyofficial@gmail.com
Phone: +91 9109781880