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ZIPPY STARTER CHICKEN & VEGETABLE

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Sale price Rs. 312.00

Regular price ~~Rs. 390.00~~

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Chhattisgarh / MP

+91 9109781880

tomandtommyofficial@gmail.com

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Terms & Conditions

Please read these terms carefully before using our platform.

Terms & Conditions – Tom & Tommy

Welcome to Tom & Tommy. These Terms & Conditions govern your access to and use of our website, products, services, and veterinary teleconsultation platform. By using our platform, you agree to comply with these Terms.

1. About Us

Tom & Tommy is an online pet care platform that offers:

Pet food and treats
Pet medicines and supplements
Toys, grooming, and accessories
Veterinary teleconsultation services

Throughout these Terms, “Company”, “We”, “Us”, and “Our” refer to Tom & Tommy.

2. Eligibility

By using our platform, you confirm that:

You are at least 18 years of age
You are legally capable of entering into a binding agreement
You are not prohibited from using our services under applicable laws

3. Account Registration

To access certain services, you may need to create an account.

You agree to:

Provide accurate and complete information
Keep your login credentials confidential
Update your account information whenever required
Accept responsibility for all activity under your account

Tom & Tommy reserves the right to suspend or terminate accounts found to contain false or misleading information.

4. Products & Orders

All products displayed on the platform are subject to availability.

By placing an order:

You make an offer to purchase the selected product(s)
We reserve the right to accept or reject any order
We may limit quantities or cancel suspicious orders

Prescription Medicines

A valid veterinary prescription may be required
Prescription verification may be conducted before dispatch
Substitute medicines may only be provided where permitted

Product information on the website is for informational purposes only and should not replace professional veterinary advice.

5. Veterinary Teleconsultation Services

Tom & Tommy facilitates online veterinary consultations through independent veterinarians and consultants.

By using teleconsultation services, you acknowledge that:

Online consultations are advisory in nature
Physical examination limitations may affect diagnosis
Emergency medical conditions should be handled through in-person veterinary care

Tom & Tommy acts only as an intermediary platform and is not directly responsible for diagnosis, treatment, or prescriptions provided by veterinarians.

6. User Responsibilities

You agree not to:

Share false, misleading, abusive, or illegal content
Violate intellectual property rights
Use the platform for fraudulent purposes
Upload harmful software or malicious code
Attempt unauthorized access to the platform

Any misuse of the platform may result in account suspension or legal action.

7. Pricing & Payments

All prices are displayed in INR unless stated otherwise
Payments are processed through secure third-party payment gateways
Additional shipping charges may apply
Cash on Delivery availability may vary by location

Tom & Tommy is not responsible for failed transactions caused by banks, payment providers, or technical issues beyond our control.

8. Shipping & Delivery

We partner with third-party logistics providers for deliveries across India.

While we aim to deliver orders within estimated timelines, delays may occur due to:

Weather conditions
Logistics disruptions
Public holidays
Natural disasters
Unforeseen operational issues

Customers must provide accurate delivery details. Tom & Tommy will not be liable for delays caused by incorrect information.

9. Cancellation, Returns & Refunds

All cancellations, returns, replacements, and refunds are governed by our Refund & Return Policy available on the platform.

10. Intellectual Property

All website content including:

Logos
Images
Graphics
Product descriptions
Designs
Text and branding

are the intellectual property of Tom & Tommy and may not be copied, reproduced, or used without written permission.

11. Third-Party Links

Our platform may contain links to third-party websites or services. Tom & Tommy is not responsible for the content, policies, or practices of any third-party platforms.

12. Disclaimer of Warranties

The platform and services are provided on an “as is” and “as available” basis.

Tom & Tommy does not guarantee:

Continuous platform availability
Error-free operation
Accuracy of all content
Suitability of products for every pet

Users are advised to consult qualified veterinarians before making medical decisions for pets.

13. Limitation of Liability

Tom & Tommy shall not be liable for:

Indirect or consequential damages
Loss of profits or data
Delayed deliveries
Service interruptions
Decisions made based on teleconsultation advice

Our maximum liability shall not exceed the amount paid for the relevant product or service.

14. Termination

We reserve the right to suspend or terminate access to the platform if:

These Terms are violated
Fraudulent activity is detected
Misuse of services occurs

Users may also request account deletion by contacting customer support.

15. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising from the use of the platform shall fall under the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

16. Changes to Terms

Tom & Tommy reserves the right to modify these Terms at any time. Updated Terms will be posted on the platform and continued use of the services shall constitute acceptance of the revised Terms.

17. Contact Us

For questions, complaints, or support related to these Terms & Conditions:

Email: tomandtommyofficial@gmail.com

Phone: +91 9109781880